Help & Support

Find answers to common questions or reach out to our team.

Frequently Asked Questions

How do I add a new student?

Go to Dashboard → Students → click "Add Student". Fill in the form with name, email, class, and parent info.

How do parents view their child's progress?

Parents can log in and go to "Parent Portal" to see attendance, fees, exam results, and homework.

How are fee payments processed?

Students submit payment screenshots. School admin verifies and approves. Receipts are auto-generated.

Can I import students from Excel?

Yes. Go to Students → "Bulk Import". Download our template, fill it, and upload.

How do I reset my password?

Click "Forgot Password" on the login page. Enter your email to receive a reset link.

Is my data secure?

Yes. We use HTTPS, encrypted passwords (bcrypt), and JWT authentication. Data is stored on Railway PostgreSQL.

How do I contact support?

Email support@edusaas.site or call +92 314 9295935. Response within 24 hours.

Can I use EduSaaS on mobile?

Yes! Install as a PWA app. Visit /download for instructions.