Legal Document

Refund & Cancellation

Our commitment to fairness and transparency.

Last updated: August 2, 2026

1. Overview

EduSaaS is a cloud-based SaaS platform. By subscribing, you agree to this Refund & Cancellation Policy.

2. Money-Back Guarantee

100% software refund

WhatsApp add-on costs (50% per month) are deducted from refund.

Example: 6-month plan

Software payment100% refundable
WhatsApp add-on cost50% deducted per month
Final refundTotal - WhatsApp deduction

3. Subscription Cancellation

How to Cancel

Contact support at +92 314 9295935 or billing@edusaas.site

Account Deactivation

Immediate upon cancellation

Processing Time

5-7 business days

4. Data Responsibility

Export Your Data Before Cancellation

EduSaaS is not responsible for data loss after cancellation. Export all records before requesting cancellation.

5. Bug-First Policy

Report Before Refund

If you encounter any bug, report it to our support team first. We will resolve it promptly.

24h

Acknowledge

24-48h

Critical Bugs

3-7 days

Standard Bugs

6. Non-Refundable Items

Add-on services or premium modules
Custom development work
Renewals after initial 30-day period
Accounts terminated for abuse or fraud

7. Contact

For refund and billing inquiries: